Ticket Tracking
Support Resolution
Did you know that ABtech uses Ticket Tracking on all support
requests? E-mail and phone call support requests are all
entered into a customer support tracking database. Once
entered into the system, ABtech tracks the progress and resolution
of the support ticket. All clients who use ABtech's managed
support services receive notification that the ticket has been
assigned as well as the ticket number and the person responsible for
completing the task. The benefits of a ticket tracking system
can be seen in improved communication, documentation and faster
problem resolutions.
ABtech's Managed
Support Services Clients sail past Blaster Worm.
#1 cause of computers being affected by the Blaster Worm Virus was
due to lack of system updates and inadequate firewalls. As the
business community is just now getting over the percussions of the
Blaster Worm virus and all the variants, ABtech is happy to report
that all our clients using our managed support services were
protected. As a Microsoft Certified Partner as well as
subscribing to security services and on-going training, ABtech's
engineers continually receive and review the latest security
bulletins.
Learn more about ABtech's Managed Support Services.
One stop shop for
hardware and software
One added benefit for ABtech customers is our ability to purchase
hardware and software at great prices directly from major
manufacturers. Let ABtech help with the hassles of ordering and answer
questions on products such as Servers, Enterprise Software
(Operating Systems, E-mail, SQL, Anti-Virus), Network hardware
(Routers, Switches, Wireless Access Points, Firewalls).
Q2 Customer Survey
Results!
ABtech care's what our customers think about our services and how
well we support their business. We asked our Managed Support
Services clients:
What was the biggest benefit for having a support contract with
ABtech and here are some of the quotes:
"Peace of mind",
"Insurance policy due to having an SLA contract",
"Reliability",
"The ability for us to focus on our jobs and not worry about IT",
"Having someone who knows are business and who can help with
technology",
"The people at ABtech."
On a scale of 1 to 5, 98% of ABtech's customers rate our problem
resolution turn around time as a 4 or a 5 for above average support!
Optimizing websites
for search-ability
ABtech doesn't just create fantastic looking websites, we also
market your web site to the most popular search engines on the web.
As a business owner you want to have a great point of presence web
site that draws interest and action from the viewer. But did
you ever wonder how people find your web site? ABtech
optimizes all its websites for search-ability by all the major
search engines. Not only do we optimize web sites, but we
broadcast web sites out to the search engines on a regular basis.
Click here for details.
Mobile Access Using
Exchange Server 2003
As a Microsoft Certified Partner, ABtech can help improve your
mobile worker productivity with Microsoft Office Outlook® Web
Access, Exchange Server ActiveSync®,
Visit ABtech's web
site or call us today!
(503) 924-1090
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